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Date: 2023-12-06 02:36:20 | Author: Casino Caskback | Views: 143 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
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Sean Dyche branded Craig Dawson’s decision not to send Ibrahima Konate off in Everton’s Merseyside derby defeat bizarre and incredible as he criticised the referee and called for VAR to be used to determine bookable offences paymaya
The Liverpool defender, who was on a booking, was spared a second yellow card for a foul on Everton substitute paymaya Beto – a decision which Dyche accused Pawson of rushing to and which he felt was stunning and almost impossible paymaya
Dyche claimed he had no idea why he was booked in Everton’s 2-0 loss, which was sealed by a late brace from Mohamed Salah paymaya
He did not complain about the award of the penalty for the Egyptian’s opener, for handball against Michael Keane, but questioned the first caution Ashley Young received for his first-half red card, though he admitted the second was correct paymaya
But Konate’s reprieve, when the game was still goalless, bemused him paymaya
“I have no clue,” Dyche said paymaya
“I have asked the referee and he said he didn’t feel it was a bookable offence paymaya
I think people who were here today would be stunned it was not a second yellow paymaya
” Liverpool manager Jurgen Klopp promptly replaced Konate and said afterwards that the Frenchman could have been sent off and that he understood Dyche’s frustration paymaya
“Jurgen couldn’t wait to get him off because he knows,” the Everton manager said paymaya
“Fair play paymaya
I think that is an honest view paymaya
I don’t want to bleat too much because we lost paymaya
I can’t remember the last time I spoke this openly about referees but that one is incredible to me paymaya
And I got a yellow card, I don’t know what for paymaya
” Dyche was annoyed by Pawson’s swift decision-making, explained: “I have seen the footage back and within a second he is saying, ‘No chance no chance paymaya
” You aren’t giving yourself thinking time paymaya
If you give yourself 10 seconds, you think, ‘That has to be a yellow’ paymaya
That is just bizarre to me paymaya
How that is not a second yellow is nearly impossible in the modern game paymaya
” Whereas Pawson was sent to the monitor to review the handball that led to the penalty, there is no scope for VAR to intervene for bookings but Dyche said: “I think there is where VAR should step in paymaya
In a game of this magnitude, I think VAR should be there to correct it paymaya
” More aboutSean DycheIbrahima KonateMohamed SalahEvertonLiverpool FCAshley YoungJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments1/1Dyche hits out at referee over ‘bizarre’ decision in loss to LiverpoolDyche hits out at referee over ‘bizarre’ decision in loss to LiverpoolSean Dyche was left baffled by the decision not to send off Ibrahima Konate (Peter Byrne/PA)PA Wire✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}} paymaya
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